APEX Solutions

Practice policy 

Patient Relationship and Dental Practice Policy

Patients are welcome to express a preference for a particular dentist. Just let the receptionist know at the time of booking your appointment.

As a practice committed to quality treatment, we will show our patients respect, consideration and professionalism at all times. We would like you, the patient, to do the same to the practice staff.

On your first visit a consultation and check-up are carried out and a detailed assessment made. Following this initial assessment/consultation we will be able to provide you with a personalised treatment plan and estimate of cost. For more complex cases it is common to need further tests, x-rays, consultation, before a treatment plan and cost can be formulated.

Once a decision to proceed with treatment has been taken, financial arrangements can then be made to suit. For simple cases payment is made on the day of treatment and for more complex situations the arrangement will be made clear or arranged personally with you prior to commencement of treatment.

We do try to make financial matters as easy as we possibly can. However, usually you should remember that:

  • Check-up and x-ray fees are paid on the first visit.
  • Generally fees are due on the day of treatment.

We would request that patients keep their appointments or give adequate notice of cancellation. Adequate notice of cancellation allows us to offer that appointment as an emergency to others.

Services Provided

Under our NHS agreement we only provide General Dental Services. Additional services can be obtained by contacting the PCT for details of practitioners providing these services.

Suffolk PCT
Rushbrook House
Paper Mill Lane
Phone: 0l473 770 000
Web: NHS Suffolk

Access to Patient Information

Disclosure of patient records and patient information is carefully controlled. Details of our Confidentiality Policy, Data Protection Policy are available from the reception.

Complaints and Comments

We welcome feedback from our patients as we strive to improve our services at all times. A leaflet detailing how to make a complaint is available from the Abbey Dental Practice reception.

Protection of Staff

If patients are violent or abusive towards members of staff, you may be refused treatment at the practice. All incidents are reported to the Police.